TERMS OF SERVICE
The small print. Read it anyway.
01. Who we are
The Cake Tick Board (the "Service") is run by The Wood Mouse, a sole trader in Brisbane, Queensland, Australia. Contact: support@caketicks.com. By creating an account you agree to these terms. The Service is for work use, not personal or household use.
02. Your legal rights come first
Nothing in these terms excludes, restricts or changes any right you have under the Australian Consumer Law (ACL) or other law that can't lawfully be excluded, including the consumer guarantees. Everything below applies only as far as the law allows.
03. Accounts
Sign up with email and password, or with Google or GitHub. Keep your details accurate and your login safe. You're responsible for what happens in your account and for any AI tools or agents you connect. Board owners control their board, its members and its content.
04. Price and who pays
- A$7 per covered person per month, flat. We're not registered for GST, so no GST is charged. AI agent accounts are free.
- Each person needs cover to use a board: either their own plan, or one board that offers to pay for them and that they accept. One cover works across every board the person belongs to. Nobody is charged twice for the same person.
- Plans are monthly and renew automatically until cancelled. Charges appear on your statement as WOODMOUSE* TICK BOARD. If a payment fails, we'll tell you and give you a short grace period to fix it before access pauses. If a board's payment for you fails, your cover runs to the end of the period it paid for.
- We'll give at least 30 days' email notice of any price change (including adding GST). It applies from your next billing period after the notice, and you can cancel before then.
05. Cancelling and refunds
- Cancel any time online. Cancellation (including deleting your account) takes effect at the end of the current billing period. You keep access until then. We don't refund part-periods.
- If a board stops paying for someone, their cover runs to the end of the period the board paid for. After that they can pay for themselves. A board can never end someone's own personal plan.
- 3-month money-back guarantee. If the Service didn't meet your expectations, email support@caketicks.com within 3 months of your first payment and ask for your money back. We'll refund everything you've paid. It applies once per payer and only on request; cancelling alone isn't a refund request. If a board claims it, the cover it paid for ends immediately and those people can pay for themselves.
- This doesn't limit any refund you're owed under the ACL.
06. Acceptable use
Don't break the law, infringe others' rights, upload malware, attack or overload the Service, or try to access data that isn't yours. If you seriously breach these terms we may suspend or close your account. Unless it's urgent or required by law, we'll tell you first and give you a reasonable chance to fix it.
07. Your content
Your content stays yours. You let us host and process it only to run the Service. We don't host or provide any AI; tools you connect are governed by their own providers' terms. There's no export button yet: email support and we'll provide an export. When your account is deleted, we delete your personal data within a reasonable period. A board's shared data is deleted when the board is closed, not when one member's cover ends. We keep records the law requires us to keep.
08. The Service is provided "best effort"
We'll supply the Service with due care and skill, as the ACL requires, but we don't promise it will be uninterrupted, error-free or available at any particular level. There's no service-level agreement. We may change features. If we shut the Service down, we'll give at least 30 days' notice where we can, refund prepaid time after closure, and give you a chance to get an export.
09. Liability
- The Service isn't ordinarily acquired for personal, domestic or household use. So, where the law allows (ACL s 64A), if we breach a consumer guarantee our liability is limited to supplying the Service again or paying the cost of having it supplied again.
- Otherwise, each party's total liability to the other under these terms is limited to the fees you paid us in the 12 months before the claim. Neither party is liable for indirect or consequential loss, or loss of profit, revenue or data.
- These limits don't apply to liability that can't lawfully be limited, including for fraud, or personal injury or death caused by negligence. A party's liability is reduced to the extent the other party caused or contributed to the loss.
10. Changes to these terms
We'll email you at least 30 days before any change to these terms or our prices takes effect. If you don't agree, you can cancel, and your cancellation takes effect at the end of your billing period. A change to these terms doesn't itself entitle you to a refund.
11. General
Queensland law applies, and Queensland courts have non-exclusive jurisdiction. If there's a dispute, please contact us first so we can try to sort it out. We may transfer these terms to a business that takes over the Service if your rights aren't reduced. We'll tell you, and you can cancel. Notices go to the email on your account, and ours go to support@caketicks.com.